General Terms and Conditions for Refunds:

General Terms and Conditions for Refunds:

Refunds can only be processed in the presence of the client, with the original invoice provided, and after confirming that no services have been utilized. The client must also sign a refund request form.
Refunds for payments made towards medical or cosmetic services, whether during promotional periods or otherwise, are allowed within six (6) months from the date of the invoice.
If the six (6) months have passed, the client is no longer eligible for a refund or to claim the services.
In cases where the client has paid in installments through one of our affiliated financing companies, an additional 10% financing company fee and a 5% administrative fee (totaling 15%) will be deducted from the client's invoice.

The client is not entitled to a refund of the paid amounts.
In cases where the client has partially received the service and then chooses not to continue the treatment, the client is allowed to utilize the remaining balance or transfer it to a first-degree relative, provided it is within the invoice validity period (6 months only). However, no cash refund will be issued.
If the treating healthcare provider is absent or resigns, the client will be referred to another provider of the same specialty. If the client refuses this option, a refund may be considered only with the approval of the responsible committee, and a 5% administrative fee will be deducted from the invoice amount.
Additionally, if the payment was made through one of our partnered installment companies, an extra 10% installment fee will apply, resulting in a total deduction of 15% for administrative and financing charges.

Clients must complete the required refund request form using the following link or contact: 00966594713839.

Note:

All refund requests and related terms are subject to the rules and policies of Pearl Clinics in Al-Khobar, Al-Jisr District.